What I am all about.
I worked more on IT operations and service desk management, dedicating myself occasionally to programming. The experience has led me to work well in a team and to develop leadership skills. Despite I come from a technical experience, I am an empathic person, who likes to create relationships with colleagues, suppliers, partners and customers.
I currently work for alpenite to create the best experience for our customers on Salesforce Service and Salesforce CommerceCloud. I take care of ecommerce, web development and IT operations.
I enjoy to mentor and take care of my team:
"It is literally true that you can succeed best and quickest by helping others to succeed."
Training and mentoring team members and ensuring they write high quality software.
Quick and accurate troubleshooting with orthogonal ideas.
Analyzes and requirements
Drafting of technical documentation: reports, manuals and flow charts.
Change management, organization and provision of courses for company employees.
Technical Project Manager
- • Agile project management – organising the backlog, planning sprints, ensuring delivery on time and to the highest quality
- • Training and mentoring team members and ensuring they write high quality software
- • Liaising with the technical architect to ensure the technical strategy is being followed
- • Drafting of technical documentation: reports, manuals and flow charts.
- • Incident management and problem management
Ecommerce Technical Manager
Technical-procedural coordination on ecommerce activities with departments: Marketing, Logistics and Administration.
Service Desk Manager & Systems Engineer
- • Incident management and coordination of the company service desk.
- • Define and prepare procedures for the company service desk.
- • Coordinator and promoter of change management towards the Google GSuite platform.
- • Research and development of new technologies in the textile and retail industry.
- • Relationship with software, hardware and services suppliers.
- • Change management: organization and provision of courses for company employees.
- • Drafting of technical documentation: reports, manuals and flow charts